Support & FAQ

ThreadPatrol is not a free service, but we offer a 14-day free trial so you can experience the full power of organized Slack channels before committing.

In the channel, type /invite @ThreadPatrol and send the message.

You have several options:

• Slack commands: /remove @ThreadPatrol or /kick @ThreadPatrol
• Channel settings: Go to channel settings → Apps → Remove ThreadPatrol
• Note: These are built-in Slack commands that work automatically. The bot will clean up its data when removed.

There are several reasons this might happen:

• The message might already be part of a thread.
• The message might be from a bot.
• The 15-second rule might not have been met, and the AI analysis might not have found a strong enough similarity to an existing recent discussion.
• There might not have been enough recent conversational context in the channel for the AI to make a confident match.

ThreadPatrol is designed with privacy in mind and follows a minimal retention approach.

• We cache the last 50 messages per channel to provide AI-powered threading suggestions. This cache has a 90-day rolling expiry.
• We store operational metadata (timestamps, thread relationships, analytics counters) to make suggestions and the "move" feature work.
• We maintain temporary system logs for 30 days to troubleshoot errors.
• On uninstall: All workspace data is deleted immediately—not after a waiting period.
• Your Data is Never Used for AI Training: The message content sent to Google for analysis is never used to train their AI models, as per our data processing agreement with them.
• For full details, please see our Privacy Policy.

Simply click the "Dismiss" button on the suggestion. No action will be taken.

When you approve a move, a two-step cleanup process begins:

• The Move: ThreadPatrol copies your original message (and any replies it had) into the target thread. The copy is attributed to you and marked with a 🔀 emoji. A public "Moved Here" notice is posted as a reply to your original message.
• The Cleanup Prompt: The bot then sends you a private, temporary message with a "Clean Up Notice" button. Clicking this button will delete the public "Moved Here" notice and all other bot-posted messages within. After that, you can safely delete your original message to fully clean up the channel.

ThreadPatrol focuses on smart suggestions rather than fully automatic actions to ensure you are always in control. Our approach to message sorting relies on two methods: a simple 15-Second Rule for immediate follow-ups, and a powerful AI similarity analysis for more complex situations. This intelligent combination provides what feels like automatic threading by catching stray messages before they disrupt a channel's flow, but it always waits for your approval before making any changes.

By promoting better threading habits, ThreadPatrol directly improves your Slack efficiency. Organized threads lead to clean channels where conversations are easy to follow and important context isn't lost. This reduces notification fatigue for team members, improves overall channel efficiency, and makes it easier for everyone to find information without having to scroll through endless clutter.

You can send feedback anytime using the /thread-patrol-feedback command in any channel. This opens a form where you can submit general feedback, bug reports, or feature requests directly to our team.

ThreadPatrol includes built-in resilience features. If the AI analysis service is temporarily unavailable, the bot automatically falls back to using only the 15-second recency rule. This ensures you still get basic threading suggestions even during AI service outages. The bot will automatically resume full AI functionality once the service is restored, typically within minutes.

You can check the service status at our health check endpoint: https://royzkhtdok.execute-api.eu-west-1.amazonaws.com/default/health. This endpoint returns basic service status information.

First, check our health status page. If the service is down, we're likely already working on it. If the service shows as operational but you're experiencing issues, please contact support at support@thread-patrol.com.